CLIENT’S RIGHTS
AND RESPONSIBILITIES
As a patient, you have the right to:
Timely access to medical care.
Be treated with dignity, courtesy, and respect by every staff member.
Receive medical care free from discrimination based on age, race, ethnicity, national origin, language, religion, disability, sex, identity, or orientation.
Receive easy-to-understand information from your medical provider regarding your diagnosis, treatment options, and plan of care.
Ask questions and participate in decisions regarding your healthcare so you can make informed choices.
Request information regarding the professional qualifications of the provider rendering your care.
Communicate confidentially with your healthcare provider.
Privacy and confidentiality of your health information as outlined in the Notice of Privacy Practices available at our clinic and in accordance with applicable federal and state laws, including HIPAA.
Withdraw consent, delay, or refuse examination, intervention, or treatment to the extent permitted by law, and be informed of the potential consequences of such decisions.
Continuity and coordination of care. If you choose to seek care elsewhere, your provider will assist in coordinating your care according to your wishes and applicable regulations.
Review, obtain copies of, and request amendments to your medical records in accordance with applicable laws and policies.
Provide confidential feedback, complaints, or grievances regarding any matter occurring without fear of retaliation.
Receive information about after-hours and emergency care services.
Receive interpretation or translation services when needed.
As a patient, you have the responsibility to:
Treat staff members, other patients, and visitors respectfully and courteously at all times. Verbal abuse, threats, intimidation, violence, or disruptive behavior will not be tolerated and may be reported to the appropriate authorities.
Provide honest, accurate, and complete information regarding your symptoms, medical history, medications, allergies, hospitalizations, and other health-related matters.
Cooperate with agreed-upon treatment plans and communicate with your provider if you do not understand or cannot follow medical recommendations.
Coordinate routine medical care and medication management as recommended by your provider.
Keep scheduled appointments and notify the clinic as soon as possible if you need to cancel or reschedule.
Fulfill financial obligations related to healthcare services received, including applicable charges incurred outside the clinic.
Follow clinic policies and procedures designed to protect patient safety, maintain confidentiality, and reduce the risk of medical errors.
Understand that our clinic operates within established business hours, standard operating procedures, available resources, and the scope of services provided by the clinic.
Respect the privacy and rights of other patients and staff members.
Complaints and Grievances
Patients may file a complaint or grievance without fear of retaliation. Concerns may be directed to:
Chief of Operations:
Yvonne Lewis, MABC, COO
337-439-5861 ext. 201
Compliance Officer:
Brandi Carey, LPN, ACLPN
337-439-5861 ext. 208